Looking for an update on your South Beach Neck Firming Cream order? Because orders are processed and shipped by the official South Beach Skin Lab store, your tracking information comes directly from them — and this page explains the quickest way to find it.
How to track your order
- Check your email. Your order confirmation and shipping notification (with a tracking link) are sent to the email you used at checkout. Look in your inbox and spam folder for a message from the official store.
- Use the tracking link. Once your order ships, the shipping email contains a carrier tracking number and link with live delivery updates.
- Contact the merchant. For order changes, address corrections or missing packages, the official store's support team can access your order directly.
Tip
Have your order number ready (it's in your confirmation email). It's the fastest way for any support team to find your order.
Need to place an order?
If you haven't ordered yet, you can check current availability and pricing through the official store below.
Still stuck?
Email us at [email protected] and we'll help you get to the right place.