Last updated: 2026-06-26.
The 30-day money-back guarantee
The South Beach Neck Firming Cream is backed by a 30-day money-back guarantee when purchased through the official South Beach Skin Lab store. If you are not satisfied with your results, you may request a refund within 30 days of your purchase, in line with the merchant's guarantee terms.
How refunds are handled
Because all orders are placed and fulfilled by the official store — not by this website — refunds, returns and cancellations are processed by the merchant. This site does not take payments and cannot issue refunds directly.
How to request a refund
- Have your order number ready (it's in your confirmation email).
- Contact the official store's customer support, which you reached at checkout.
- Request your refund within the 30-day window.
If you're not sure where to start, email us at [email protected] and we'll help direct you to the right place.
Guarantee terms
The exact terms, conditions and any requirements of the guarantee are set by the official merchant and shown at checkout. Please review them at the time of purchase. This page is a summary for convenience and does not override the merchant's official policy.